FAQ

FREQUENTLY ASKED QUESTIONS

Who are we?

• Aotearoa Gemstones is the collection of works by Myself (Mirielle Maxwell) I handcraft all of my product from conception to completion myself from home while raising my two girls.

Do you have a physical shop we can visit?

• Sorry i dont, however i do attend some Saturday Markets @ The OldPackhouse Market in Kerikeri Bay of Islands during the busy season, please contact us to check our attendance.

How long does it take for my item to be dispatched?

• All finished items on our website including Pendants//Necklaces/Cord Ties are generally dispatched within 1 business day. For Bracelet and other items that need to be customised please allow 2-3 working days for your product to be finished.

How long does shipping take?

• Within NZ -  Courier is generally overnight from dispatch.
• Australia - Standard Post is generally 5-10 working days - Tracked (which we always recommend) is generally 3-5 working days.

My necklace cord has worn out and i need it replaced, do you do this?

• Yes we do, please message us with a picture of your item and we can let you know the cost and process.

I would like to get a custom piece made, how do i go about this?

• Unfortunately i do not take custom orders.

If you have any other questions please do not hesitate to get in touch with me either through email, social media or the contact us function on our website x